FREQUENTLY ASKED QUESTIONS
WORSHIP FLAG CARE & STORAGE
Click here to watch a video about how to store flags from Catch the Fire Worship Flags.
Purchase an Inspired Worship Flag Bag to keep your flags clean and secure. Click here to purchase a flag bag.
Catch the Fire Worship Flags sew the poles into the worship flags and they are not recommended for washing. If your worship flags have gotten dirty, use a spot cleaner or a gentle soap to rub the spot out.
Yes, here are some practical tips for caring for your worship flags.
Catch the Fire Worship Flags have reinforced handles to keep your flags protected but it is always advisable to wash hands before use as oils from hands will transfer to the flags.
Use a spot cleaner on the handles or edges to lift casual grime.
Be conscious of the physical environment. The poles are strong but they can fracture if the flags hit the ceiling with strong force.
If the flags are wrinkled or have a large crease, lightly spritz with water and leave the flags flat to dry naturally. Do not iron. We tried it, and it didn’t end well.
(Shipping, Returns & Refunds)
The short answer is, as soon as possible.
Orders are shipped in the sequence they are received. We suggest allowing up to 14 days for production, plus delivery time (see below for more details about estimated shipping times). Worship flags typically are ready for shipment within 2-9 days; it’s rare to take longer than that but we don’t guarantee it.
If flags are not shipped within 14 days, you will receive a $20 Gift Card to use on your next purchase.
We use USPS Priority Post service which means once worship flags are ready for shipment most orders are delivered within the USA in 2-5 days, or 10-14 days worldwide.
For international order, please note we cannot mark your package as a gift to avoid additional duties and taxes. We hate paying extra for dreaded taxes as much as you, but it’s against the law and our conscious to misrepresent products that are intended for worship to the king of Kings.
We cannot offer Express Shipping, but we offer an additional service that allows you to skip to the Front of the Line. If you want to ensure your worship flags are made and shipped first, this is a great option, especially during busy seasons.
The highest volume months are March, April, July, November and December.
Ugh. That is so frustrating and inconvenient, but the good news is it’s definitely something that can be fixed. We insure every package but we need your help to file a claim for reimbursement.
Please take a photo of the damaged box, and the damaged flags and send them to us at firstname.lastname@example.org; please include your name and order #.
We’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.
We highly recommend shipping orders to a secure location or postbox to ensure it’s delivered without risk of theft. Once your package has been scanned as delivered, we cannot be held liable and are unable to offer a refund for stolen packages.
However, if your package is lost in transit and hasn’t been scanned as delivered, we’re more than happy to place a claim on your behalf with the courier. A refund or replacement will be issued once the courier has finished their claim investigation process.
We’re proud to have a “happy”ness guarantee.
If you’ve purchased worship flags from Catch the Fire Worship Flags, but decided they aren’t the right ones, we will try to find a better pair of worship flags for you, and be happy to make an exchange for you.
We accept returns, and will issue a refund (less $10 for original shipping costs) after the worship flags have been returned to us. Please contact us within 7 days of delivery to notify us about your intention to make a return. You'll have an additional 7 days to return them by post. The buyer is responsible for return shipping costs.
The worship flags are visually inspected 2x before being shipped to you but there are times we miss a flaw and flags are shipped anyway. If that happens we will exchange your worship flags, including sending you a prepaid return shipping label.
Please note, sometimes there are small manufacturing flaws that do not affect the flow of the the flags in action.
Yes! We are proud to offer a Sezzle payment option for orders over $150, which allows you to take advantage of limited time offers. Simply choose Sezzle as your payment option at checkout (it's the last screen, after entering shipping address).
Your flags will be shipped right away, and the payment will be divided into 4 equal payments, interest free
We made some upgrades to our websites, and in the process lost some other features.
We can still process your payment in Canadian currency. Please call 604-809-4025 (Vancouver, BC) and we will process the payment over the phone.
Unfortunately, I cannot accept any kind of electronic cash transfer.
There are a number of others ways we accept payment.
CUSTOM WORSHIP FLAGS
(plus Children's Flags & Clearance)
We would be delighted to help you bring your vision to life. We offer customization and size adjustment at no extra cost.
Click here to complete the contact form your custom order. Please note custom worship flags may require longer than 14 days. You will be given an estimated shipping date prior to finalizing the purchase.
We offer customization and size adjustment at no extra cost. We would love to accommodate your size adjustment requirements, however many of the fabrics have been cut for our standard flag size (54”x54” with 36” pole) so it may not be possible.
Please contact us before ordering, to ensure we can accommodate a size adjustment.
Click here to complete the contact form. Please note custom worship flags, and size adjustments may require longer than 14 days, however you will be given an estimated shipping date prior to finalizing the purchase.
Yes! We have a bi-annual children's flag sale where individual children's flags $10 or $13.
It is a popular event and sells out quickly. Click here to check availability.
Yes, we do!
We have a bi-annual clearance sale where you can pick up worship flags from our Highways & Bi-ways Collections for 25-60% off our regular priced worship flags.
It is a popular event and sells out quickly. Click here to check availability.
WORSHIP FLAG TRAINING
It’s not enough to make worship flags available for worshippers and praise dancers who want to elevate their praise to the next level. We also want you to know how to use them.
First off, welcome! It’s exciting and we LOVE helping worshippers grow deep in their faith relationship and elevate their praise to the next level.
We have a lot of resources for you, but the best way to learn is within community. The Fire Catchers Facebook community group is awesome. We can say that because in one year we’ve grown to over 1000 and 85% of our members are actively engaged.
You are invited to join us so that we can support you, pray for you, laugh with you and get to know you. Click here to join the Fire Catchers Facebook community group.
God speaks using color. We’ve put together a Free Color Meanings download for you. Click here to download the Free PDF today.
Yes! If you can't host a live flagging workshop, or travel to one of the flagging workshops that Andrea' teaches, we have another great option.
The On Fire Worship Flagging Digital Workshop is perfect for individuals, small groups, or dance teams who want to learn more about worship flags and their use for praise and worship expression.
You may view the full length 95-minute and download the 18-page Flagging Workshop Student Handbook. If you prefer to utilize the digital workshop for small groups, you can view the workshop in 6 sessions (5 modules, plus bonus).
Click here to visit the product page.
Click here to see the training videos we currently have available.
Click here to subscribe to our YouTube channel.
Stay up to date with training videos and events near you. Become a Fire Catchers VIP and receive weekly emails.
Click here to join.